Privacy policy

Zubax (“we”, “us”, “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, stored, and disclosed when you visit or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Legal Status of This Policy

This Privacy Policy is an electronic record governed by the Information Technology Act, 2000 and applicable rules, including the Consumer Protection (E-commerce) Rules, 2020. It does not require physical or digital signatures.

2. Information We Collect

a) Personal Information

When you interact with our website or place an order, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order and transaction details

• Payment method details (processed securely via third-party gateways)

We collect only the information necessary to process orders and provide services.

b) Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

This data helps us understand website usage and improve user experience.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Analyze website traffic

Cookies do not store personally identifiable information. You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

4. How We Use Your Information

We use the collected information to:

• Process and deliver orders

• Communicate order updates and support responses

• Improve our website and services

• Prevent fraud and misuse

• Send promotional or transactional communication (you may opt out anytime)

5. Sharing of Information

We do not sell or rent your personal information.

Your data may be shared only with:

• Courier and logistics partners for delivery

• Payment gateways for secure transactions

• Service providers essential for website operations

We may disclose information if required by law or legal authorities.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the internet is 100% secure.

You are responsible for maintaining the confidentiality of your account credentials.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before sharing any information.

8. User Responsibilities

You agree to provide accurate and up-to-date information. Zubax is not responsible for issues arising due to incorrect or incomplete information provided by users.

9. Marketing Communication

We may send emails or messages related to:

• Order confirmations

• Product updates

• Promotional offers

You may unsubscribe from promotional communication at any time using the link provided or by contacting us.

10. Retention of Information

We retain personal information only as long as necessary for:

• Order processing

• Legal and regulatory compliance

• Resolving disputes

• Business operations

11. Your Rights

You may:

• Request access to your personal data

• Request correction or deletion (subject to legal obligations)

Requests can be made by contacting us using the details below.

12. Policy Updates

Zubax reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Continued use of the website indicates acceptance of the updated policy.

13. Contact Information

For questions, concerns, or privacy-related requests, please contact:

Email: zubaxcorporation@gmail.com

Phone: +91 9987752328

Business Hours: 10 AM – 7 PM (Monday to Saturday)